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2014 BNP Paribas Open Frequently Asked Questions "FAQs"

Indian Wells Tennis Garden, Indian Wells, California
March 3 - 16, 2014

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What is the BNP Paribas Open?
What are the dates and times of the event?
Where do I buy tickets?
Where is the box office?
What does my ticket entitle me to?
Do you offer General Admission Tickets?
What time is the evening session ticket valid at the gates?
Does my child need a ticket?
Do you offer discounts?
What if I lose or forget my ticket? 
Are there shaded seats?
How many seats are in the main stadium?
How many seats are in stadium two and three?
What time do the gates open for day session matches?
What time does the day or evening session start?
Where is the wheelchair seating?
What if I am disabled, but not in a wheelchair?
When will my tickets be mailed?
Where is Will Call during the tournament?
Are ATM machines available?
May I leave tickets in will call for someone to pick-up?
Where is the parking for the BNP Paribas Open tournament?
Do you offer hotel packages for the BNP Paribas Open tournament?
May we bring food/beverage?
Can I bring a back pack?
What is your cell phone policy?
What is your camera policy?
What is your policy regarding pets?
Is there a lost and found?
May I smoke in the stadium?
What is the rain policy?
How do I get there?
May I get information on purchasing a Stadium Suite and information about sponsorship and exhibitor opportunities?
Is the tournament televised?
How is the draw made?
How is the schedule determined?
How do I get information about the match schedule?
Can you tell me now when a particular player will play?
Can I watch players practice?

What is the BNP Paribas Open?
The BNP Paribas Open is the largest combined ATP World Tour Masters 1000 and WTA Premier tennis event in the world. It is hosted at the Indian Wells Tennis Garden, a 16,100 seat stadium located in the majestic Southern California desert just outside of Palm Springs in the City of Indian Wells. The event offers $10.2 million in total prize money and distributes equal prize money to a men's and women's 96 singles draw and a 32 doubles draw.

What are the dates and times of the event?
**2014 Dates and Sessions:
March 3: WTA Qualifying Rounds - 11am FREE ADMISSION
March 4: WTA & ATP Qualifying Rounds - 11am FREE ADMISSION
March 5: WTA Main Draw & ATP Qualifying - 11am
March 6 - 14: WTA & ATP Main Draw - 11am
March 15: ATP Semi-Finals, WTA Doubles Final & ATP Doubles Final- 12pm
March 16: WTA Singles Final and ATP Singles Final - 12pm

** All times and schedules are subject to change

Where do I buy tickets for the 2014 BNP Paribas Open?
Website: www.bnpparibasopen.com Email: tix@iwtg.net
Phone: (800) 999-1585 or (760) 200-8000
Fax: (760) 200-8444
Mail or In Person: 78-200 Miles Avenue, Indian Wells, CA 92210
Box Office Hours: 10:00 a.m. - 5:00 p.m., Monday - Friday
10:00 a.m. - 2:00 p.m., Saturday (Jan.-Mar.)

Through February 1, 2014, patrons may purchase tickets and pick up Will Call at the Box Office located at the North side of the Main Stadium. From February 3 through March 1, 2014 patrons may purchase tickets and pick up Will Call at the Box Office located at the East Gate. As of March 3, 2014 patrons may purchase tickets and pick up Will Call at the Box Offices located at the North, East and South gates.

Where is the box office?
The Box Office is located on the North side of the Main Stadium. Starting February 24, 2014 the main Box Office will be located on the North gate accessible from Miles Ave, Gate 7. Additional box offices are located at the East and South gates during the BNP Paribas Open. Due to construction please call 800-999-1585 before coming for current directions.

What does my ticket entitle me to?
Stadium 1: All tickets purchased for Stadium 1 have access to the General Admission sections for Stadiums 2-9.

Stadium 2 & 3: Reserved seat tickets to Stadium 2 and 3 have access to the General Admission sections in Stadium 1 for the Day Session only and Stadiums 4-9 until matches are completed.

Do you offer General Admission Tickets?
General Admission tickets are available for purchase through the tournament website and at the Box Office. These tickets allow access to General Admission seating on Stadium 2-9. They also provide access to the General Admission sections in Stadium 1 for the day sessions only from Wednesday, March 5 through Thursday, March 13.

What time is the evening session ticket permitted through the gates?
Evening session tickets are permitted through the gates at 4:30 p.m. Evening session tickets are valid on a general admission (first come, first serve) basis on ALL Stadiums 2-9. Admission to the main stadium will be allowed at the announced evening session match time. Main stadium admission may be delayed if the day session runs late.

Does my child need a ticket?
Children under the age of 3 are not required to have a ticket, provided they sit on your lap and do not inconvenience the other tennis fans. If they require a seat, a ticket will have to be purchased.

Do you offer discounts?
Seniors, USTA members, Students, Military Personnel & Coachella Valley residents receive 30% off daily loge tickets for most sessions. No discounts are available on the final Friday, Saturday and Sunday of the tournament unless it is being offered with a special tournament promotion.

What if I lose or forget my ticket?
Tickets will be replaced for the ORIGINAL TICKET PURCHASER at a cost of $10.00 each. If replacement tickets are ordered over the phone, they will not be mailed. They will be placed in Will Call. PHOTO I.D. WILL BE REQUIRED to pick them up.

Are there shaded seats?
All courts are outside and open air. The courts are situated on a north/south plan so pending the time of day there may be shaded seats located on the south, west, northwest and southwest sides of the courts.

How many seats are in the main stadium?
There are 16,100 seats in the main stadium. The upper bowl section is located above the stadium suites and consists of two seating sections, the loge and the grandstand seats. The grandstand seats have a seat-back but no arm rests. The lower bowl is located below the stadium suites and includes all box seat sections.

How many seats are in Stadium Two and Three?
Stadium 2 has 8,000 seats and Stadium 3 has 6,200 seats. Both courts are Reserved and General Admission seating.

What time do the gates open for day session matches?
Gates open one hour before the matches start each day.

What time does the day or evening session start?
Matches generally start at 11:00 a.m. for main draw play day sessions and 7:00 p.m. for the evening session. Times are subject to change. For current times please check www.bnpparibasopen.com or the daily draw sheet in The Desert Sun starting Wednesday, March 6.

Where is the wheelchair seating?
The wheelchair sections are located in all seating areas of the stadium (suites, box and loge seats). Depending on the location there is seating for one to three companions next to the wheelchair. Handicap parking is available.

What if I am disabled but not in a wheelchair?
We can accommodate persons disabled, but not in a wheelchair, in the stadium box and loge seat areas. Please contact the box office at tix@iwtg.net or 800-999-1585.

Handicap Patron Assistance: On-site wheelchair assistance is available at the North, South and East Gate entrances.  Assistance will be provided from the Entrance Gate to Stadium 1 or Stadium 2.  Please check with the Ambassadors at each Gate Entrance to secure assistance.

When will my tickets be mailed?
Tickets for single sessions are mailed out the day after processing. If you do not receive your tickets within 3 weeks, please contact our box office. Stadium Club, Club Suite, Box Seat, Loge and Grandstand Series tickets will be mailed late January 2014. Tickets ordered after February 16, 2014, will be held in Will Call. Please make sure you provide the name of the person who will be picking up the tickets as their photo I.D. will be required to pick up tickets from Will Call.

Where is Will Call during the tournament?
Will Call will be available at the North, South and East Box Office locations.

May I leave tickets in Will Call for someone to pick-up?
Will call is a service that we offer only to a patron purchasing tickets directly from the box office by telephone or the www.bnpparibasopen.com website. The person whose name appears on the ticket must personally pick up the tickets with photo I.D. We will not accept and / or deliver third party will call.

Are ATM machines available?
ATM machines are located on site adjacent to Entry C and Entry D of the Main Stadium.

Where is the parking for the BNP Paribas Open tournament?
General parking for the tournament is located in the "General" ("G") lot, south of Miles Avenue and also east of Miles Avenue. Traffic control will determine to which General Lot you will be directed. Parking is $20.00 per car, per entry. For day sessions only, if you leave and want to re-enter before 4:30pm, you may see a parking attendant to re-enter at no additional charge.

Handicap Parking:
General Handicap Parking is available at the South Miles General "G" Parking Lot. Wheelchair patrons will be directed to the “WC” Parking Lot adjacent to the North Gate entrance. You must have a handicap placard, sticker or license plate issued by the DMV to park in this area.

Classic Front Box Patrons: Front Row Box patrons receive exclusive dedicated parking with one pass per two seats.

Classic Series Suite Patrons: Club Suite patrons receive one valet parking pass per two seats. The valet parking is located on the East side of the tournament site ("V") and is accessed from Washington Street. Single Seat Classic Series patrons may purchase a parking pass.

Classic Series Courtside and Stadium Box Seat Holders: Patrons receive one self-parking pass per two seats. Parking is located on the North side of the stadium site ("B") and is accessed from Warner Trail. Single seat Classic Series patrons may purchase a parking pass.

Daily Parking Passes: Daily Parking passes are not available for purchase on the website. Daily passes to the General Parking lot, ("G"), can be purchased at the parking lot entrance; the cost is $20 per day. An “Event” pass, valid for all 23 sessions (Mon.3/3-Sun.3/16) is $240.

Bikes: Bike racks are located at the North, South and East Gate entrances. The Tournament is not responsible for damage or theft. No Parking Fee will be charged to those spectators riding a bike and parking at the designated bike rack.

Do you offer hotel packages for the BNP Paribas Open tournament?
Yes, the tournament offers 6 great hotel and ticket packages with 11 hotel choices. For more information please Click Here or call:
Indian Wells Tennis Garden Reservations Office
E-mail address: travel@iwtg.net
Phone: (760) 200-8000 or (800) 999-1585
Fax: (760) 200-8444

May we bring food/beverage?
Food and beverages are sold on the grounds during the event. Soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. ALCOHOL AND GLASS CONTAINERS ARE NOT PERMITTED. Due to added security, backpacks, purses, etc., may be subject to search upon entrance to the site..

May I bring a back pack?
Soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. Bags and containers may be subject to inspection by gate security prior to entering the tournament site. Hard-sided cooler and bags are not allowed. Back packs that exceed the approved size or hard sided containers must either be returned to their owner¹s vehicle/transportation or discarded. The Indian Wells Tennis Garden will not provide a storage area for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items as no exceptions will be made. PLEASE ALLOW ADDITIONAL TIME FOR ENTRY IF YOU BRING A BACK PACK OR SOFT SIDED CONTAINER.

What is your cell phone policy?
As a courtesy to the players and fans please turn off your cell phone when watching matches in the stadium or the outer courts.

What is your camera policy?
Camcorders and cameras are prohibited for any purpose other than the recording of footage or photographs for personal and private domestic use only. They are permitted as long as there is no flash photography and the equipment is not a hindrance to surrounding spectators. Film may not be reproduced. Such footage or photographs cannot be exploited or displayed in any manner or in any medium whatsoever without the express written consent of the ATP World Tour or WTA.

What is your policy regarding pets?
Only certified service animals and service animals in training are allowed on the grounds.

Is there a lost and found?
Lost and Found is located in Stadium 2 at Entry G on the East side. The Indian Wells Tennis Garden, its owner and the owner’s affiliates, agents and employees are not responsible for lost or stolen articles.

May I smoke in the stadium?
Smoking is not allowed within the confines of any stadium, building or restaurant (including any outdoor restaurant seating area) at Indian Wells Tennis Garden.

What is the rain policy?
Every attempt will be made to play any and all scheduled matches in the event of inclement weather. In the event of rain we will attempt to accommodate the ticket holder for a subsequent session, based on availability. If this is the case, the ticket for the rain out day will be generally honored as a General Admission ticket. There is no guarantee that ticket holders can be accommodated.

How do I get there?
Please click here to link to Mapquest for map and directions.

How can I receive information about Hospitality and Luxury Stadium Suites?

Please click here or call Peggy Michel at 760-200-8414.

How can I receive information about Sponsorship opportunities?

Please click here or call Raymond Moore 760-200-8403.

How can I receive information about Exhibitor opportunities?

Please click here or call Melanie Hinrichs 760-200-8420.

Is the tournament televised?
Yes. There is both a national and international broadcast schedule. Consult your local listings for air times or click here for an updated schedule in February 2014.

How is the draw made?
First the 32 seeded players (the 32 highest-ranked players per the WTA or ATP World Tour ranking system) are placed on the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines starting at the top of the page and going down the draw until it is filled. The public is welcome on a free admission basis to come watch the WTA Singles Draw on Monday, March 3 and the ATP World Tour Singles Main Draw on Tuesday, March 4 at the Stadium Plaza.

How is the schedule determined?
The schedule is made each day late afternoon or early evening. Representatives including the tournament referee, Tour supervisors from the ATP and WTA, broadcasters and the tournament director determine the schedule.

How do I get information about the match schedule?
During the tournament the following day's schedule is determined each evening and is usually available no later than 7 p.m. depending on how long the day session matches run. It will be posted at www.bnpparibasopen.com.

Can you tell me when a particular player will play?
No, the draw for the WTA main draw players will be made on Monday, March 3, 2014 and for the ATP World Tour main draw players on Tuesday, March 4, 2014. The match schedule for each day of play will reflect which players will be playing as well as when they will be playing. The match schedule is posted on the official tournament website after approximately 7pm the prior evening.

Can I watch players practice?
You may watch the players in action on the practice courts 1-20 which are located on the south side of the stadium. A schedule of practice times is displayed on information towers adjacent to the practice courts.

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